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NWZV2
Accounts and Admin
Permanent
CUSTOMER SUPPORT MANAGER
DUNFERMLINE – SALARY £25-28,000 AND BENEFITS PACKAGE
With locations throughout Scotland, our client is amongst the UK’s largest home improvement companies, it is a highly recognisable and established brand that is synonymous with quality. Due to continuous sales growth and an ongoing commitment towards their unique customer service philosophy, they have a new opportunity for a Customer Support Manager operating from their head office in Dunfermline.
They have recently been voted the best company in the UK in our sector by consumer champion Which.co.uk. With an unrivalled 10 year guarantee which comes as part of their service, they have a requirement for a Customer Support Manager. You will be part of a friendly team of six, all responsible for managing the service for customers throughout Scotland.
You will be responsible for the day to day management of service in a designated area:
This role provides an excellent opportunity for career development and rapid progression within the company. In return they can offer a salary of circa £25,000 - £28,000 salary, benefits package. This career opportunity would be well suited to an individual looking to take the next step in their career and join one of Scotland’s household manufacturing names. You are rightly grabbed the extensive career development on offer here.
To apply to this role please contact our recruitment partner Katie Hydes at ESS Recruit.
DUNFERMLINE – SALARY £25-28,000 AND BENEFITS PACKAGE
With locations throughout Scotland, our client is amongst the UK’s largest home improvement companies, it is a highly recognisable and established brand that is synonymous with quality. Due to continuous sales growth and an ongoing commitment towards their unique customer service philosophy, they have a new opportunity for a Customer Support Manager operating from their head office in Dunfermline.
They have recently been voted the best company in the UK in our sector by consumer champion Which.co.uk. With an unrivalled 10 year guarantee which comes as part of their service, they have a requirement for a Customer Support Manager. You will be part of a friendly team of six, all responsible for managing the service for customers throughout Scotland.
You will be responsible for the day to day management of service in a designated area:
- Managing all daily service enquiries, including taking some incoming calls
- Liaising with all relevant stakeholders to ensure a timely response to any issues arising, this is mainly customers, suppliers, tradesmen, senior managers etc
- Extensive management of logistics and planning to optimise efficiency
- Working with the operations management team on the development and implementation of new systems to improve efficiency and service standards
- Supporting the operations management team on the delivery of key targets
This role provides an excellent opportunity for career development and rapid progression within the company. In return they can offer a salary of circa £25,000 - £28,000 salary, benefits package. This career opportunity would be well suited to an individual looking to take the next step in their career and join one of Scotland’s household manufacturing names. You are rightly grabbed the extensive career development on offer here.
To apply to this role please contact our recruitment partner Katie Hydes at ESS Recruit.
