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ZgGLR
Accounts and Admin
Permanent
SALES SUPPORT ADMINISTRATOR
SALARY EXCELLENT PLUS BENS
BASED EDINBURGH – PERMANENT AND FULL TIME
Headquartered in Edinburgh but with clients spread across the UK, ESS Recruit's client is a fast growing and highly ambitious revenue generating SME business. They have developed leading PPE equipment for workers in industries like construction, heavy manufacturing, rail, transport and local authorities. They need to hire a Sales Support Administrator on a full time.
Reporting to the Internal Sales Manager, your role is to provide first line sales support for customers and the Sales team. Working closely with the Sales and Operations teams, you will be responsible for managing the order processing system, creating bespoke proposals, assist with onboarding customers and maintaining the CRM database (Salesforce). You will communicate with customers and internal departments via phone, email and online to ensure a seamless process and excellent levels of customer satisfaction. This role requires you to meet targets and deadlines and carry out ad-hoc administration projects as and when required.
Duties will include:
To learn more about this role and to apply for the position please contact our recruitment partner Katie Hydes at ESS Recruit.
SALARY EXCELLENT PLUS BENS
BASED EDINBURGH – PERMANENT AND FULL TIME
Headquartered in Edinburgh but with clients spread across the UK, ESS Recruit's client is a fast growing and highly ambitious revenue generating SME business. They have developed leading PPE equipment for workers in industries like construction, heavy manufacturing, rail, transport and local authorities. They need to hire a Sales Support Administrator on a full time.
Reporting to the Internal Sales Manager, your role is to provide first line sales support for customers and the Sales team. Working closely with the Sales and Operations teams, you will be responsible for managing the order processing system, creating bespoke proposals, assist with onboarding customers and maintaining the CRM database (Salesforce). You will communicate with customers and internal departments via phone, email and online to ensure a seamless process and excellent levels of customer satisfaction. This role requires you to meet targets and deadlines and carry out ad-hoc administration projects as and when required.
Duties will include:
- To accurately input and process customer orders
- Create and send quotations on behalf of the Sales Team.
- Assist in managing new customer onboarding
- Assist in managing subscriptions to the Analytics Software
- Maintenance of CRM database (Salesforce) ensuring all data is logged accurately, including contact details and any follow up dates
- Monthly reports production using Workforce and Salesforce systems
- Liaise with other departments on administrative matters of mutual importance
- General Admin and any additional ad-hoc duties as required.
- Experience in a sales support admin role and with a sales industry Customer Relationship Management (CRM) system required
- Experience with Salesforce (CRM) would be an advantage (but is not essential)
- Proficiency in word processing and spreadsheet software
- Exceptional interpersonal skills and a proactive approach toward problem-solving
- Ability to be flexible, adaptable, and receptive to new ideas
To learn more about this role and to apply for the position please contact our recruitment partner Katie Hydes at ESS Recruit.
