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8gBR5
Software & IT
Permanent
TECHNICAL SUPPORT ENGINEER
REMOTE / HYBRID OPPORTUNITY WITH SOME TRAVEL TO CRAWLEY OFFICE SALARY £30-50,000 DOE PLUS EXCELLENT BENS
Based in Crawley / West Sussex, ESS Recruit’s client is a global leader in bringing technology and engineering together to provide innovative solutions for customers in industrial, commercial, and consumer markets around the world. Their corrosion and erosion business is a prestigious and highly respected brand of the Group, and a global leader for non-intrusive ultrasonic and inline corrosion and erosion monitoring, primarily for the oil and gas industry. Due to ongoing globalisation of their technology they now need to recruit a Technical Support Engineer / Specialist.
Given the nature of the role (providing remote technical support to customers worldwide), you can be based from home anywhere in the UK. Note, you will be expected onsite in person at their Crawley based Engineering Centre a few times per month as a minimum if remote based.
Reporting into the Customer Support Manager, the Technical Support Engineer will engage with customers and colleagues around the world daily, providing reactive support where required whilst developing capabilities across regional service teams to deliver proficient mostly remote technical support for corrosion erosion products. This will encompass developing and delivering training, service forums and providing technical advice. You will be the point of contact for technical enquiries and both the service and sales teams will reach out to for guidance. Most of the communication will be using collaborative tools such as MS Teams, and there will also be the opportunity for international travel (up to 20%). Key responsibilities include:
This role will suit a range of candidates in terms of experience from second jobbers through to experienced engineers. It is likely that you are educated to HNC/HND/Degree or time served in an engineering, technical, computing science, automation or software discipline. We would be especially keen to hear from 3rd line / Enterprise level IT Network and support Engineers or Technicians, Technical Support Engineers / Specialists, Customer Support Engineers with a background in resolving software and networking issues or able to fault find and debug PLC and remote access controlled automation and instrumentation.
It is also key that you are comfortable working in an international environment, as it will be part of your role to facilitate the exchange of ideas, resources and knowledge by building strong formal and informal networks. Strong oral and written communication skills are taken as a given.
This represents an excellent opportunity for a hands on technical IT/automation/engineering support specialist to join a truly global giant. You will enjoy the variety of the role, the chance to solve real time issues and problems and make contacts the world over. A solid base salary £30-50,000 DOE is on offer for the right candidate plus a comprehensive benefits package including leading pension, generous holiday allowance and private healthcare.
Please note that only candidates able to work and live freely in the UK should apply to this role. We will accept candidates based remotely across the UK (two times monthly travel to Crawley expected) and for anyone closer to Crawley you can design a suitable hybrid work/life balance.
Please send your CV to our recruitment partner Katie Hydes at ESS Recruit.
REMOTE / HYBRID OPPORTUNITY WITH SOME TRAVEL TO CRAWLEY OFFICE SALARY £30-50,000 DOE PLUS EXCELLENT BENS
Based in Crawley / West Sussex, ESS Recruit’s client is a global leader in bringing technology and engineering together to provide innovative solutions for customers in industrial, commercial, and consumer markets around the world. Their corrosion and erosion business is a prestigious and highly respected brand of the Group, and a global leader for non-intrusive ultrasonic and inline corrosion and erosion monitoring, primarily for the oil and gas industry. Due to ongoing globalisation of their technology they now need to recruit a Technical Support Engineer / Specialist.
Given the nature of the role (providing remote technical support to customers worldwide), you can be based from home anywhere in the UK. Note, you will be expected onsite in person at their Crawley based Engineering Centre a few times per month as a minimum if remote based.
Reporting into the Customer Support Manager, the Technical Support Engineer will engage with customers and colleagues around the world daily, providing reactive support where required whilst developing capabilities across regional service teams to deliver proficient mostly remote technical support for corrosion erosion products. This will encompass developing and delivering training, service forums and providing technical advice. You will be the point of contact for technical enquiries and both the service and sales teams will reach out to for guidance. Most of the communication will be using collaborative tools such as MS Teams, and there will also be the opportunity for international travel (up to 20%). Key responsibilities include:
- Provide reactive technical support, responding to customer and service team requests for assistance in resolving issues in a timely manner ensuring a high degree of customer satisfaction.
- Provide pre and post-sales support and regular follow up with key customer sites so that the best possible solutions can be delivered to our customers.
- Take ownership of related business process such as coordinating warranty returns and tracking technical support enquiries, helping to identify possible future product improvements.
This role will suit a range of candidates in terms of experience from second jobbers through to experienced engineers. It is likely that you are educated to HNC/HND/Degree or time served in an engineering, technical, computing science, automation or software discipline. We would be especially keen to hear from 3rd line / Enterprise level IT Network and support Engineers or Technicians, Technical Support Engineers / Specialists, Customer Support Engineers with a background in resolving software and networking issues or able to fault find and debug PLC and remote access controlled automation and instrumentation.
It is also key that you are comfortable working in an international environment, as it will be part of your role to facilitate the exchange of ideas, resources and knowledge by building strong formal and informal networks. Strong oral and written communication skills are taken as a given.
This represents an excellent opportunity for a hands on technical IT/automation/engineering support specialist to join a truly global giant. You will enjoy the variety of the role, the chance to solve real time issues and problems and make contacts the world over. A solid base salary £30-50,000 DOE is on offer for the right candidate plus a comprehensive benefits package including leading pension, generous holiday allowance and private healthcare.
Please note that only candidates able to work and live freely in the UK should apply to this role. We will accept candidates based remotely across the UK (two times monthly travel to Crawley expected) and for anyone closer to Crawley you can design a suitable hybrid work/life balance.
Please send your CV to our recruitment partner Katie Hydes at ESS Recruit.
